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Storm Bert help and assistance

Storm Bert has affected many households in °¬²æAƬ and residents are now facing a devastating clean-up operation.

This page has been set up to give those affected information and advice on what to do next.  

For help and assistance, or if you have any queries, please contact us on 01495 311556.

Welsh Government Discretionary Assistance Fund (DAF)

If your property has been affected by the recent floods, you may be entitled to a Discretionary Assistance Fund grant from Welsh Government to cover any related expenditure you may have incurred. All applications must be supported by the local authority. 

Further information and advice on how to apply can be found below. 

°¬²æAƬ Flood Recovery Grant Scheme

°¬²æAƬ Council is making financial support available to residents affected by recent flooding from Storm Bert.

As an immediate response it has been agreed at Council on 28th November 2024 that payments of £1,000 will be made available to occupied residential properties affected by the flood. 

Eligibility

  • Subject to internal flooding (e.g. kitchen, living room, bedrooms etc.)
  • Flooding occurred as a direct consequence of Storm Bert and occurred between Saturday 23rd â€“ Mon 25th November 2024
  • Does not include garages, gardens, porches, outbuildings etc. or rainwater penetrations and leaks
  • Available to Owner Occupiers and Tenants but to note they must be in occupation of the property (checks will be made with Council Tax records in relation to empty properties)
  • Not available to Landlords, empty properties or 2nd properties
  • Payments made by BACS

Scheme will close on Friday 20th December 2024.

This scheme is in addition to the Welsh Government Scheme announced earlier in the week (£500 for insured properties and £1,000 for non-insured properties)

However, applications received for either scheme will be utilised to assess eligibility for both schemes where able to, this will maximise entitlement for residents.

Process for applications

 

Application can be completed via self-serve online

Face to face in our Community Hubs

By telephone – Contact Centre - 01495 311556

How to recover after a flood

Contact your insurance company

If you’ve been flooded, contact your insurance company and follow their advice. If you haven’t got insurance, the National Flood Forum can offer help and support on 01299 403055.

Check if you can return home

  • If you’ve had to leave your home, check with the emergency services that it’s safe before you return.
  • Your home or business may also need a safety inspection by the utility companies before you can turn the water, gas and electricity back on.

Cleaning and repairing your home

  • Take advice from specialists before starting repairs to your property. Most of the repair work after flooding will need to be undertaken by professionals appointed by your insurers.
  • Flood water may contain harmful substances like sewage, chemicals and animal waste which could make you unwell. If you come into contact with flood water, wash your hands thoroughly.
  • When cleaning your home after a flood always wear gloves, a face mask and sturdy footwear. 
  • Before you start cleaning, take photographs to document damage and record the flood water height. Ask your insurer before discarding items that cannot be cleaned, like mattresses and carpets.
  • If you use heaters or dehumidifiers to dry out your property, make sure there’s good ventilation. Never use petrol or diesel-powered generators indoors – their exhaust gases are potentially lethal.
  • If you have any questions about recovering from a flood, such as disposing of used sandbags or damaged furniture, please contact us on 01495 311556.
  • Please empty fridges and white goods before placing them out for collection - you can book a free collection by calling us. 
  • When cleaning away soil and debris, please avoid sweeping it down the drain as this could block the drainage system. Please collect debris and place in your household waste for collection.

Protect your property from future floods

  • To reduce flood damage you could take measure such as laying tiles instead of carpets, moving electrical sockets higher up the walls and fitting non-return valves.
  • Suppliers of flood products and services can be found on .
  • Read the  advice on . 

Help from other organisations:

  • Both the   website and  gives practical advice on preparing for a flood and what to do during and after a flood.
  • Financial Support is also available via the Welsh Government’s Discretionary Assistance Fund, information is available here - .
  • Asda offer support via their Emergency Fund, more information here - 

Useful numbers

°¬²æAƬ Contact Centre – 01495 311556

National Gas - 0800 111 999

Electricity Emergency – National 105

Welsh Water - 0800 085 3968